Frequently Asked Questions

How to build customisable wallboards with CallSwitch One Analytics

How to access advanced reporting with CallSwitch One Analytics

How Can I Add Audio Files

Can I Add Music On Hold to CallSwitch One?

How do I create an Audio File Playlist?

What audio file formats do you support?

How do I Enable Call Recording?

How do I create a hunt group?

How do I add users to a department on CallSwitch One?

What is call park and how does it work?

What are the different types of ring order for Call Queueing

How do I configure Microsoft Azure Blob Storage?

How does the Big Query integration use my data?

How do I integrate Vincere CRM with CallSwitch One

How do I create additional logins for the CallSwitch One Dashboard?

How do I change my profile picture?

How do I create a phonebook on CallSwitch One?

How do I set an Available Caller ID list for users

How do I set Call Restrictions on an account?

How do I assign a number to a user?

How do I set Chat Permissions?

How do I add time diaries on CallSwitch One?

How do I add Message Routes on CallSwitch One?

What is a call route?

Can I create a Conference Bridge on CallSwitch One

How do I change my standard ring in my call route?

What is call queue availability?

How do I change an active call route on a number?

Can I send SMS Messages from CallSwitch One?

What numbers can I send SMS from on CallSwitch One?

How do I configure a Mailbox on CallSwitch One?

How do I change my mailbox greeting?

What is VoIP?

How do I set custom short codes on CallSwitch One?

How to create a wallboard on CallSwitch One

How do I create a group chat on CallSwitch One Desktop App?

What does Allow External/Anonymous Invite's mean?

CallSwitch One firewall guide

What is Call Feedback?

How do I use inbound and outbound call statistics?

How do I monitor a call?

How do I provision a phone?

How do I setup Hot Desking?

How do I add BLF Keys for individual users?

How do users configure their own line keys via the CallSwitch One Application?

Which desk phones are compatible with CallSwitch One?

What is a BLF?

How do I add a Remote Phone Book to a Yealink Deskphone

What firmware do I need for Yealink handsets to work on CallSwitch One?

Why won't my phone won't provision on CallSwitch One?

How do I set Default & Distinctive Ringtones?

What are some useful config lines for my Yealink devices?

How do I set up Advanced Config for Grandstream Devices?