Make every call count
Power up your business with a VoIP phone system packed with advanced call management features that deliver a professional experience for customers.
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Discover the benefits offered by the CallSwitch One VoIP phone system
Learn how the phone system at the heart of Callswitch One helps businesses communicate more effectively.
Manage calls more effectively
Route callers depending on type of enquiry, time of day, or call volume, with an intuitive drag and drop interface that allows you to build call flows in minutes incorporating a wide range of cloud-PBX features.
Deliver a great impression
Personalise your system with on-hold music, greetings, and in-call messaging to help callers in a queue know their wait time. Upload or record your own audio or make use of our audio library and text-to-speech tool.
Make or receive calls from anywhere
You’re no longer tethered to your desk to make calls using your office phone system, or receive calls to business numbers. With our mobile and desktop apps, you have a fully-featured phone system with you at all times.
Keep track of performance
Enjoy insights into performance with live wallboards and scheduled reports that track metrics including call volume, number of calls abandoned, talk time, wait time, and individual or team performance.
Advanced VoIP phone system features
Explore key features of the CallSwitch One phone system that make it the most versatile and cost effective business communications solution you can buy.
Call Handling
Explore some of the key features within the CallSwitch One phone system that make it the most versatile and cost effective business communications solution you can buy.
Hunt groups
Route calls to a group of users, with a range of options including simultaneous, sequential, and round-robin.
Call queues
Route calls to key business numbers so they ring simultaneously within a team or department.
Time diaries
Assign call routes for your business operating hours, with alternative out-of-hours and holiday routes.
IVR menus
Let callers choose their destination with touch-tone inputs, incorporating bespoke or default voice prompts.
Call forwarding
Divert calls to an alternative destination, including other groups, extensions, or personal numbers.
Call screening
Screen and block calls from unknown or unwanted numbers to ensure your lines stay open for customers.
Dial-by extension
Allow callers to reach individual users from your primary business number by keying in the extension number.
Caller ID routing
Handle calls from important customers or frequent callers with custom routing including automatic diverts.
SIP trunks
Configure SIP trunks to route calls to an on-site PBX while integrating key features from our solution.
Call Management
Maintain a professional outlook for customers, keep detailed records of team performance, and customise all aspects of your business phone system.
Call recording
Keep a record of your calls for training or dispute resolution, with up to 90 days rolling cloud storage included.
Voicemail
Set up user or team mailboxes, with voicemail-to-email, PIN protection, and configurable notifications.
On-hold playlists
Configure custom on-hold playlists with your choice of greetings, on-hold music, and in-call messaging.
Call parking
Free up your line and let other users offer support by parking multiple calls instead of putting them on hold.
Text-to-speech
Create custom audio files by typing your greetings and IVR prompts, and selecting a voice preference.
Wallboards & reporting
Live or scheduled overviews of statistics including wait times, number of calls answered or abandoned.
Call monitoring
Support team members by listening to their calls, whispering instructions, or taking control if required.
Short codes
Create instant commands for features such as call parking, call monitoring, and switching call routes.
Presence settings
Keep track of your colleagues’ availability with a live display when they are available, or taking a call.
Ready to learn more?
Let’s explore how CallSwitch One can solve your business needs.
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